Shipping Information and FAQ

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How long is your Manufacturing & Shipping time frame?

 

All of our products are 100% made in the USA and are made to order.  Given these eco-responsible, quality-control efficiencies, we have a lead time of 30 days or less on our manufacturing + delivery time frame.  Thank you so much for supporting the planet and our green business practices in this way!

 

Can an order be shipped on My Personal Shipping Account so I can save on shipping?

 

Yes!  Please write us a note when you place your order and/or call us during business hours right after placing your order to alert us to the personal shipping request.  (There's a "notes" section in the shopping cart.)  We will work with you to use your preferred carrier and refund the difference that was charged between our shipping carrier fees and yours. 

 

How are your Shipping Costs calculated?

 

Our shipping costs are calculated strictly based on weight.  Each of our items weigh different amounts and we only charge you for the weight that you've ordered.  

 

Do you charge Handling Fees?

 

No, we sure don't.  Why?  Because we don't like paying handling fees when we buy products, so we decided that we didn't want to charge them to you either!  We greatly appreciate your business and it's our pleasure to manufacture and package your orders with love and get them out to you as quickly as possible!

 

Do you ship to PO or APO/FPO boxes?

 

Unfortunately, we are unable to ship to PO or APO/FPO boxes, or Viabox at this time. Our carriers require a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us.

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My order never arrived. What do I do?

 

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. Traces with ground carriers take approximately 1-3 business days. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

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Returns Information and FAQ

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Items that are unused and in the original packaging can be returned within 30 days of receipt.  A return credit will be issued to the original payment method upon receipt and inspection of the products. 

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A restocking fee of 20% will be deducted from the return amount due, and shipping charges paid at the time of checkout will not be credited with the return. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.  

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We are so sorry, but Special Order items cannot be returned.

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Item(s) in my ground order were damaged or missing. What should I do?

 

If any item or packaging is damaged or missing, or if you have any doubt about possible damage when your shipment arrives, you MUST do the following:

 

NOTE IT CLEARLY ON THE DELIVERY RECEIPT BEFORE SIGNING

Keep your copy of the delivery receipt

Contact us within 1 business day

Keep the damaged packing materials for inspection

Take pictures of the damaged items and packaging

Send the pictures to us and we will to work rapidly correct the situation 

 

Though our team gives great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did NOT note this in any way on the delivery receipt, we cannot guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.  Please make sure to inspect the box thoroughly so that we can help protect your investment!  :)

 

If the damaged or omitted items are deemed to be not a shipping issue, we will make sure to replace your items ASAP.  Just contact us within that FIRST day after delivery. 

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Exchanges

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While we're unable to exchange items, we can set up a Return Authorization as described above so you can return the items you no longer need.  At that time, we would love for you to place a new order for new product.  Please call us directly to initiate the return and restocking process.

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Cancellations

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Please contact us within 24 hours of placing your order, if you wish to cancel completely.  A 3% administrative fee will be deducted from the refund total, but we will be happy to cancel it immediately within 24 hours and we hope to see you back again soon! 

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